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Jared Shockley, Information Technology Professional This is my spot on the Internet for me to share my thoughts on technology, software, hardware, gadgets and IT in general. Please feel free to comment.


What Does Your DR Look Like? Or "Holy #$*%! Everything is down!" Jared S.
This is a topic near and dear to me these days. Having suffered a recent outage at my job with over 9 hours of downtime, this is now a major issue for me to work through. Everyone always gives disaster recovery (DR) lip service. They come up with ways to backup data, provide alternative networking access as they can afford, and try to create plans. My feeling, much like what I have dealt with at prior positions, is that no one really invests into DR. I hope to provide a few cautionary tales to help you convince your management to make the investment.

The Good, The Bad, The Ugly … The Wonderful World of Compliance in IT Jared S.
"Compliance" is often perceived as such a dirty word to IT professionals that it might as well be censored. The mere mention of "compliance" brings about visions of additional paperwork and processes that slow down everyday tasks and project schedules for many IT pros. With newer regulations, be them federal laws, association or vendor regulations, or internal standards created by management, IT teams in both engineering and operations have to work to meet these regulations and standards as a part of their project and daily work. This was a great discussion topic for Denny Cherry and me on his People Talking Tech Podcast.

Office 365 Notifies Customers About November Outages Jared S.
Microsoft Office 365 teams notified users of their system about the recent outages they suffered. In the notification, they explain the reasons for the outages seen and let users know that they do matter via a credit automatically applied to the monthly billing for Office 365. All in all, the transparency and credit goes a long way in keeping customer satisfaction on the product at high levels.